Refund policy

RETURNS

If your item is incorrect, please notify us immediately. Photos will need to be provided and the item may need to be returned. We will instruct you once you have made contact. Claims can only be made within 48 hours of receipt of goods. We do not accept returns for change of mind. Please read the description carefully before placing an order. If you are not sure of something, please contact us first. In some cases we may approve a return, in which case it will need to be sent back to us within 7 days at the customers expense, in its original packaging and original condition. If the item arrives otherwise, a refund will not be approved. Tracking details will need to be provided to us by the customer within the 7 days of receiving their item.
 

Please MAKE SURE to contact us BEFORE any returns, and we will give you further instructions.

LAY-BY TERMS

A minimum deposit of 20% is required to reserve the goods for you.  For custom or special orders, a non-refundable deposit of 50% is required.

Service Fee – A $15 non-refundable service fee will be charged for each new Lay-by. 

Lay-by will be held for 6 weeks or as otherwise agreed - additional charges apply to lay-bys extending beyond 6 weeks.

LAY-BY CONDITIONS

1. Weekly or fortnightly payments to the account shown at the bottom of the invoice issued to you (by email) are required to keep your lay-by active.  Failure to make payments for 4 consecutive weeks, will result in your lay-by being cancelled - any monies paid will be returned to you by way of store credit only (less cancellation fees).

2. Please choose carefully as we do not refund lay-by merchandise for change of mind.  For special/custom orders - NO cancellations are permitted once the order has been sent to the manufacturer for production.

3. A cancellation fee is applied when a customer chooses to cancel a lay-by within the first 4 weeks from the date of invoice. The cancellation fee is 25% of the total invoiced value (before any discounts), which accounts for administration, storage and restocking costs.

4. E.g. if the invoiced value is $200, then $50 would be retained as a cancellation fee. The remainder of the amounts paid will be returned in the form of a credit note only. Cancellations made after the first 4 weeks from the date of invoice are not eligible for reimbursement (cash or credit note).

5. If a lay-by has expired (either by exceeding the 6 week lay-by terms or by failing to make payments for 4 consecutive weeks), a reminder email will be sent to the email address taken at commencement of the lay-by.  If after 14 days there has been no reply by the customer, the lay-by will be returned to the floor stock and all monies paid by the customer will be forfeited.

6. For lay-bys that extend beyond the agreed 6 week timeframe, a storage fee of 5% of the item's invoiced value per month (or part thereof) will be charged until the items have been paid in full and collected/delivered. 

7. Delivery for lay-bys will be only arranged once final payment has been made (additional delivery fees will be applicable).